General Questions

Who will be servicing my property?
Your Canopy Pro is a full time Canopy Lawn Care team member that has completed rigorous company training and continuing education through our own Canopy University.
What if it rains?
We work diligently to complete all services on your scheduled day. If we do have a rain event that leads to a rescheduling, you will be notified via email and/or text. This notification will let you know your new service day.
How much water does my lawn need?
At Canopy, we recommend the following watering tips for your turfgrass:
– Water at a minimum, 20 minutes a zone, to promote a strong root system
– Water early in the morning during the summer months
– Water once or twice a week to supply adequate water to the system
– As a general rule of thumb, your lawn should receive 1″ of water per week
– Lightly water dormant turf to prevent large areas from drying out and possibly dying
What is a Site Visit?
If you have a question or concern regarding your property’s condition, please call Canopy and we will schedule a free Site Visit to meet you on your property, if needed, to address your concerns.
What is your commitment/guarantee?
We guarantee 100% satisfaction for our customers. We will do whatever it takes to make sure you are happy with the service you receive. If you are not happy with the service you received, we will do everything in our power to make it right. If you are still unsatisfied with our work, we will refund the amount of your last visit. It’s that simple!

Full Service

Frequently Asked Questions

How many visits will occur each month?
Every month will look a little bit different depending on the season. For example, during the months of March – October grass and plants are actively growing and will require attention every week. During the winter, we will focus on leaf removal, turf care, corrective pruning, etc. which will require less frequent visits. We will provide detailed reporting and expectation setting each month to make sure all of your needs are covered. If you ever have a question on what will be done each month please let us know, we are happy to help!
Am I signing a contract for this service?
There is no contract involved with this service. Although we will treat you as a lifelong client, you can cancel this service at any time with no cancellation fee.
When will I receive my first visit?
After you sign up, we will follow up with you within one business day to determine the specific schedule and service needs for you and your property.
What are grubs?
Grubs are white larvae of beetles that feed on the roots of the turfgrass system. If you suspect damage from white grubs, your turf will show signs of wilting and brown patches. It will also easily peel away from the soil or feel spongy under foot. If you suspect grub damage on your property, please call Canopy and we will be happy to discuss a plan. As always, we will inspect for any potential damaging activity during our visits.
What if we are in a drought?
We will continue to service your property. However, we will not mow your turf if it is under extreme stress. We will continue to treat any weeds, until the daytime temperature reaches 90 degrees.

Lawn Maintenance

Frequently Asked Questions

What do I need to do in preparation for this service?
We ask that you clear your lawn of any toys, furniture or other items on scheduled days, unlock any gates/access points, and keep your pets inside.

Do I need to be home for this service?
There is no need for you to be home while your lawn is serviced as all of the work takes place outside your home.

How many visits am I signing up for?
This service includes 35 visits on the calendar year: one visit in March, weekly visits April through October, and one visit in November. The time of the year you sign up for this service will determine the number of visits you receive that year, and you’ll only be charged for those visits.

Can I get pruning and other services to be included in the Lawn Maintenance service?
We would be delighted to provide these additional services to you and can generate a custom quote for one of our full service lawn care packages.

How do I know my lawn is being mowed at the proper height?
Canopy Lawn Care follows the following general mowing tips for your turf:
Selecting the proper mowing height for your turf is critical
– All Bermudagrass – 2.5″ or as low as our mowers will go
– Centipede and Zoysiagrass – 2.5″ or as low as our mowers will go
– Tall Fescue: 3.5″-4.5″
– We will avoid scalping the turf. This will damage the crown, which is the main growing point of the plant.
– We mulch your grass clippings, as this helps return nutrients to the turfgrass system.

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Fertilization and Weed Control

Frequently Asked Questions

What do I need to do in preparation for this service?
We ask that you clear your lawn of any toys, furniture or other items on scheduled days, unlock any gates/access points, and keep your pets inside.

Do I need to be home for this service?
There is no need for you to be home while your lawn is serviced as all of the work takes place outside your home.

How many visits am I signing up for?
This service includes approximately 7 visits on the calendar year.

Does every visit include both fertilizer and weed control?
Each visit is seasonally customized to what your lawn needs for that time of year. Some visits will consist of both fertilizer and weed control, while others will only include one treatment.

Are the products applied to my property safe?
Canopy Lawn Care only applies products to your property that are registered with the Environmental Protection Agency – this is a law and all products will be applied according to the product label.

What if it rains?
Moisture certainly helps the turf and any fertilizer that was applied. If your property was treated for weeds, please wait 10-14 days. If you see no twisting or curling of the weed, give Canopy a call and we’ll treat again.

What is an uncontrollable weed?
Not all weeds are easy to control and some require multiple applications. Grassy weeds are difficult to control unless a non-selective or special herbicide is applied. Unfortunately, this application can damage desirable turfgrasses. Certain broadleaf weeds are more difficult to control and may require multiple applications. Also, some weed control may require a different strategy. We will be happy to discuss specific treatment plans should the need arise.

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Mosquito Management

Frequently Asked Questions

How long should I wait to let kids or dogs back into the yard?
We recommend waiting 30 minutes after the spray application to allow the solution to dry. If someone does come in contact with the solution, simply wash it off with soap and water. There’s no danger, but some people have been known to get a rash.

How do the mosquito treatments work?
Mosquitoes feed on plant juices. When plants and foliage are sprayed in the yard, the mosquitoes ingest the applied solution and die.

Do I have to be home for this service?
No, all the work is done on the outside of your house.

How often is this service performed?
For optimum protection, season-long control is every 21 days.

Will all of the mosquitos on my property be killed?
If you see any evidence of mosquitos after your property has been treated, let us know and we will come back out to retreat your property between the regularly scheduled treatments.

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Mulch

Frequently Asked Questions

Why should I install mulch?
A good layer of mulch will reduce evaporation from the soil, improve the penetration of water, help control the fluctuation of soil temperatures protecting plants from the damage of extremely cold temperatures, add nutrients to the soil as the mulch decomposes, and suppresses the growth of weeds.

How often should I have mulch installed?
We recommend installing mulch at least once a year.

How do I prepare my beds to be mulched?
It is best to hand pull or spray your weeds with a post-emergent weed control prior to mulch installation. It is also recommended to remove leaves and other loose debris if necessary.

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Pine Straw

Frequently Asked Questions

Why should I install pine straw?
A good layer of pine straw will reduce evaporation from the soil, improve the penetration of water, help control the fluctuation of soil temperatures protecting plants from the damage of extremely cold temperatures, add nutrients to the soil as the pine straw decomposes, and suppress the growth of weeds.

How often should I have pine straw installed?
We recommend installing pine straw at least once a year.

How do I prepare my beds prior to pine straw installation?
It is best to hand pull or spray your weeds with a post-emergent weed control prior to pine straw installation. It is also recommended to remove leaves and other loose debris if necessary.

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Aeration and Overseeding

Frequently Asked Questions

Is this service for both warm season and cool season grass?
We aerate both warm and cool season lawns, however over-seeding service is only for cool season fescue lawns, which includes over-seeding with fescue grass seed. Warm season aeration takes place in the late spring/early summer and does not include over-seeding.

What will Aeration Service do for my lawn?
Core aeration is a beneficial service that removes small cores of soil and allows the grass plant access to more water and oxygen for the root system. This process will also help in the repair of bare and thinning areas of your turf.

Why is cool season aeration service scheduled during the fall season?
Temperatures are optimal in the autumn months for seed germination and establishment. The intense summer temperatures have passed, there is less competition from annual grassy weeds such as crabgrass, and soil temperatures are warm enough for continued growth of the grass. In preparation for winter, grasses begin to store nutrients that will not only allow them to survive the cold winter months, but enable them to develop a healthy root system to support new shoot growth once the temperatures resume in the spring.

Why is warm season aeration service scheduled during the late spring season?
We aerate warm season lawns during the late spring and early summer after the turf has had enough time to return from dormancy and get properly established.

Why combine Aeration with Over-seeding?
Holes created by the aeration process allow good seed-to-soil contact. This creates a healthier environment for germination (the process of a seed becoming a plant).

How do I care for my lawn after it has been aerated and over-seeded?
Watering is critical for new seed to germinate and grow. During the first couple of months you want the ground to remain moist from natural rainfall or irrigation. The condition of your lawn (sun, shade, flat or hilly), as well as soil conditions, plays a significant role when determining how often to water. The key is to keep the soil moist without washing seed away.

When is the best time of day to water my grass?
The best time of day to water your lawn is in the early morning. Moisture is able to reach the roots, while the leaf surfaces are able to become dry. Watering at night or late in the evening creates a very humid environment and should be avoided. The excessive moisture, combined with high, humid, summer night temperatures, are conditions optimal for severe disease problems.

How long will it take for the cores in my yard to disappear?
It usually takes around two weeks for the cores to break down. It can, however, be longer or shorter depending on weather conditions. Mowing can also expedite core breakdown. You do not want to rake or pick up the cores, as this will reduce the effectiveness of the aeration.

What do I need to do to prepare my lawn for aeration and over-seeding?
Mowing your lawn at least one week before aeration and over-seeding is recommended but not imperative. Getting good seed-to-soil contact is key, and a lower grass blade during the time of seeding helps in this process. In addition, mowing prior to seeding will help keep grass lower as seed germinates until the first cut after seeding.

How often should my lawn be aerated?
We recommend aerating once a year in the spring (March–May) for warm season lawns and in the fall (August–November) for cool season lawns.

How do I know if my yard needs to be aerated?
Any yard can benefit from aeration. Any areas of high traffic that look worn, yards that don’t green up after fertilizing or brown easily in high heat conditions, yards with poor drainage that have standing water after it rains, and homes built on poor subsoil with clay are all excellent reasons to aerate your yard.

During the process of aeration, can underground utility lines be struck?
In most cases underground utility lines are buried deep enough that aeration will not strike them. However, your cable and phone lines in particular are not always buried deep enough and can be struck. There are ways to mark your yards to prevent this from happening. We highly recommend marking any dog fence or sprinkler head with marker flags prior to the service.

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