Do you come on the weekends?
We do our best to not work on your lawn and landscape on the weekends, but sometimes we will have to visit your property on a Saturday, based on weather or scheduling. We try to allow you to enjoy your lawn as much as possible on the weekends, also we like to hang out with our family and friends on the weekends ourselves!
What if we are in a drought?
We will continue to service your property. However, we will not mow your turf if it is under extreme stress. We will continue to treat any weeds, until the daytime temperature reaches 90 degrees.
What is your commitment/guarantee?
We guarantee 100% satisfaction for our customers. We will do whatever it takes to make sure you are happy with the service you receive. If you are not happy with the service you received, we will do everything in our power to make it right. If you are still unsatisfied with our work, we will refund the amount of your last visit. It’s that simple!
What is a Site Visit?
If you have a question or concern regarding your property’s condition, please call Canopy and we will schedule a free Site Visit to meet you on your property, if needed, to address your concerns.
What if it rains?
We work diligently to complete all services on your scheduled day. If we do have a rain event that leads to a rescheduling, you will be notified via email and/or text. This notification will let you know your new service day.
Who will be servicing my property?
Your Canopy Pro is a full time Canopy Lawn Care team member that has completed rigorous company training and continuing education through our own Canopy University.
What is an uncontrollable weed?
Not all weeds are easy to control and some require multiple applications. Grassy weeds are difficult to control unless a non-selective or special herbicide is applied. Unfortunately, this application can damage desirable turf grasses. Certain broadleaf weeds are more difficult to control and may require multiple applications. Also, some weed control may require a different strategy. We will be happy to discuss specific treatment plans should the need arise.
What if it rains?
Moisture certainly helps the turf and any fertilizer that was applied. If your property was treated for weeds, please wait 10-14 days. If you see no twisting or curling of the weed, give Canopy a call and we’ll treat again.
Are the products applied to my property safe?
Canopy Lawn Care only applies products to your property that are registered with the Environmental Protection Agency – this is a law and all products will be applied according to the product label.
Does every visit include both fertilizer and weed control?
Each visit is seasonally customized to what your lawn needs for that time of year. Some visits will consist of both fertilizer and weed control, while others will only include one treatment.
Do I need to be home for this service?
There is no need for you to be home while your lawn is serviced as all of the work takes place outside your home.
What do I need to do in preparation for this service?
We ask that you clear your lawn of any toys, furniture, or other items on scheduled days. As well as unlock any gates/access points, and keep your pets inside.
