What kind of lawn mowers do you use?
At Canopy we use walk behind mowers, stand on mowers, as well as push mowers to mow our customer’s properties. We use the right mower for the job, many times smaller areas do not permit the larger mowers access, this is when we use the smaller push mowers.
Do you come on the weekends?
We do our best to not work on your lawn and landscape on the weekends, but sometimes we will have to visit your property on a Saturday, based on weather or scheduling. We try to allow you to enjoy your lawn as much as possible on the weekends, also we like to hang out with our family and friends on the weekends ourselves!
Why do you bill monthly?
For a couple reasons, one, it makes it easier for you to budget (rather than per visit). Second, you’re paying one flat, affordable rate for top shelf lawn care and maintenance from professionals. And third, it removes any scheduling or service irregularity from your mind. You know that when you are on a monthly plan with Canopy that we’ve got your lawn covered.
How do you price your subscriptions?
We estimate the time and materials it will take to properly service your property based on lawn size, landscape bed size, and your leaf clean up needs for the year, then divide that amount by 12 to give you a convenient, flat monthly rate.
How often will you service my property on the EasyLawn™ plan?
We will average 47 property visits and services over the course of the calendar year, or about once every 7 days. Each visit includes landscape maintenance like bed and hard surface clean up. In the growing season we will be visiting weekly, and then a little less frequently in the winter when your property doesn’t need quite as much attention. Your service may be started mid season, so give us a call when you are ready to get started!
What if we are in a drought?
We will continue to service your property. However, we will not mow your turf if it is under extreme stress. We will continue to treat any weeds, until the daytime temperature reaches 90 degrees.
What is your commitment/guarantee?
We guarantee 100% satisfaction for our customers. We will do whatever it takes to make sure you are happy with the service you receive. If you are not happy with the service you received, we will do everything in our power to make it right. If you are still unsatisfied with our work, we will refund the amount of your last visit. It’s that simple!
What is a Site Visit?
If you have a question or concern regarding your property’s condition, please call Canopy and we will schedule a free Site Visit to meet you on your property, if needed, to address your concerns.
How much water does my lawn need?
We recommend you water at a minimum, 20 minutes a zone. This is to promote a strong root system. You should water early in the morning during the summer months, once or twice a week to supply adequate water to the system. If you're unsure, a good rule of thumb is that your lawn should 1" of water perweek. However, when your turf is dormant, you should lightly water to prevent the large areas drying out and possibly dying.
What if it rains?
We work diligently to complete all services on your scheduled day. If we do have a rain event that leads to a rescheduling, you will be notified via email and/or text. This notification will let you know your new service day.
Who will be servicing my property?
Your Canopy Pro is a full time Canopy Lawn Care team member that has completed rigorous company training and continuing education through our own Canopy University.
How do I know my lawn is being mowed at the proper height?
We follow horticultural best practices for each type of turf in our service areas: All Bermudagrass – 2.5″ or as low as our mowers will go, Centipede and Zoysiagrass – 2.5″ or as low as our mowers will go, Tall Fescue: 3.5″-4.5″. We will avoid scalping the turf. This will damage the crown, which is the main growing point of the plant and we mulch your grass clippings, as this helps return nutrients to the turfgrass system.
Do I need to be home for this service?
There is no need for you to be home while your lawn is serviced as all of the work takes place outside your home.
What do I need to do in preparation for this service?
We ask that you clear your lawn of any toys, furniture, or other items on scheduled days. As well as unlock any gates/access points, and keep your pets inside.